and they think I have $8000 of investment income coming to me. (That is, they expect me to liquidate a non-existent principal.) They've of course modified the loan amount accordingly.
Even though I said and sent proof that the ~$75 of "investment income" I reported on my 2009 tax return was interest from a high interest savings account, and that money's all been spent now.
So I call the phone number. For appeals, press 1. I do. You just get a recording. Then you're back at the main menu, so I hit 0 in hopes of talking to a real person.
"Thank you for calling, Goodbye."
... ... ...
Hint: Press 4 to get into the queue to speak to an agent.
I got an agent in just a few seconds! But she couldn't help me - the department she needed to put me through to or consult with was "done for the day". (It's, uh, 11:30am... but I guess it is Friday.) So I will be calling back first thing Monday morning (8:30am).
Gee, I'm glad I didn't pay that residence deposit... :-(